Retrieving Mail from other Accounts

Accessing your External Accounts (Back to Top)

Instead of logging on to each of your external email accounts, you can retrieve your accounts' email messages directly from the Mail Client. When you set up your external account on mail, you can specify where the messages will be saved and create your persona to be used when you reply to or forward a message received from that external account.

Information you need to set up your external account

When you set up your external account you need to know the following details about this account. You may need to contact your email provider for this information.

  • Account type. This is the type of email you service provider uses, POP or IMAP
  • User name on the account. The user name associated with this email account. Sometimes your user name is the part of your email address before the @ and other times it is your full email address.
  • Email server. This is the server name for your external account.
  • Advanced settings. Your provider should let you know if they do not use standard IMAP (143) or POP (110) port. Enable Use an encrypted connection (SSL) when accessing this server when you need to connect securely to the external server. The port numbers will change.
Receiving messages to your account

When you retrieve your external email messages, the messages and attachments are saved to the folder you specified when you configured your account information.

Messages from your external account are not automatically received in your Mail Client account.

  • If you configured the Inbox to be the folder to save the external account's messages, click Get Mail on the toolbar. Your Inbox folder is updated with all new messages including messages from your external accounts.
  • If you configured another folder for your external accounts, select that folder and click the Get Mail button from the toolbar. Messages are delivered to your folder. Click Refresh to see the latest messages.

Adding external accounts (Back to Top)

Instead of logging on to each of your external email accounts, you can check these accounts for email messages directly from this account. See Accessing your external accounts.

To add external accounts to your Web Client account
  1. Open the Preferences, Accounts tab and click Add External Account. A new external account name is added to your accounts. Now you need to set it up.
  2. In External Account Settings section Account Names field enter a name to identify this account. You can select this account name from the From address list when you compose new email messages.
  3. In the Email Address field enter the exact email address of the external account.
  4. Now you configure the account settings. You may need to get this information from your email provider.
    • Check the account type, POP or IMAP
    • Username of Account. Enter the name of this email account.
    • Email server. Enter the email server host name.
    • Password. Enter the password you use to log on to this external account. To see that the password you typed is correct, check Show password.
    • Advanced options If you service provider uses a different port then the default, change it now. If you use a secure connection, enable Use an encrypted connection (SSL) when accessing this server.
  5. In the Download messages to section, select where the messages should be saved. The default is to create a new folder and enable it to receive the messages. But if you want the messages in your Inbox, select Inbox.
  6. Enable Delete messages on the server after downloading them.
  7. In the text box below From: type the name that should appear in the From field of your outgoing email messages (for example, John). This is the friendly name that is shown before your email address.
  8. If replies should be sent to a name and address different from that which you configured in From, check Reply-to. Enter the name and address that should receive replies for this identity. For example, replies to training messages John sends should be sent to Team Training at
  9. You can select a signature to use for this persona. If you have not created the appropriate signature, you can come back and edit this account information later. If you do not want the signature to be applied automatically, select Do Not Attach Signature.
  10. Click Save to save this external account.

If you need to create the signature, go to the Signature tab after you click Save. See Using a signature.